We offer a full money-back guarantee on all unopened goods returned in saleable condition within 30 days.
We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 days. We cannot accept responsibility for your parcel once delivery has been made & signed for we sticker courier bags containing fragile items with
"PLEASE INSPECT" Contents prior to signing as no claim will be entered into once a signature is obtained"
We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation, providing the above obligation has been met.
Occasionally, due to circumstances outside of our control, we are unable to supply a product, or supply it at the price, or special offer, listed. We will be in touch over this with you.
Your satisfaction is extremely important to us. Please accept our assurance that any problems will be addressed in a friendly and efficient manner, and with your satisfaction as our over-riding concern.